Anthony Wong

These Workflows are designed to allow any Salesforce workflow to create Q interactions (e.g. Salesforce Case workflows can be utilized to create Case Interactions in Sharpen Q).Follow the instructi...

OverviewSound files and prompt files are audio recordings used throughout the Sharpen platform to deliver pre-recorded messages, hold music, and announcements to customers. These files are managed ...

OverviewRing Groups allow you to organize collections of users and associate them directly with an inbound route or extension. Rather than requiring callers to navigate through a long list of indiv...

OverviewMusic on Hold allows administrators to upload and assign custom audio tracks to play for callers while they are waiting in a Queue. If no custom hold music has been uploaded, Sharpen will u...

OverviewThe IP Configuration section allows administrators to grant international dialing access to specific network locations. This is a security feature designed to prevent unauthorized internati...

OverviewExtensions are automatically created and assigned when a new user is created in Sharpen and are used for internal communication within your organization. For external communications, Direct...

These workflows are preset webhooks that allow you to write data. Toggle the switches to globally apply the workflows to your interactions.If you are unsure of how a workflow impacts your call/inte...

OverviewSharpen Tables is a cloud-native database accessible from anywhere with an internet connection. It allows you to work with existing data tables or create your own to support your organizati...

OverviewSharpen Chat allows you to add a live chat window directly to your website, giving customers an additional channel to reach your team. When a visitor initiates a chat, the interaction is ro...

OverviewSkills are tags assigned to agents or user groups that help Sharpen Q identify the best match for an incoming interaction, for example, routing to an agent who speaks a specific language or...