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Welcome to the new Sharpen support portal. Your previous requests and their full history have been carried over. Learn how to sign in
  1. SharpenCX
  2. Sharpen
  3. Telephony and Voice

Telephony and Voice

  • Sharpen Dial Plan Help
  • Sharpen Microphone and Audio Check
  • Sharpen WebRTC Connectivity Check
  • Ordering a New Phone Number
  • Polycom Manual Provisioning
  • Gathering Diagnostic Logs from Yealink IP Phone
  • Yealink Manual Provisioning
  • Downloading Call Recordings in Bulk
  • Bluetooth Headset Muting
  • Autoplay Error - sound file muted
  • Setting up Zoiper with iPhone
  • Extracting webRTC Audio(RTP) from a Firefox session
  • Packet Capture Guide
  • Setting up MicroSIP soft phone
  • Creating a Call Recording URL
  • Using a specific webRTC connection
  • Outbound SIP Trunk Requirements
  • Inbound SIP Trunk Requirements
  • Sharpen Q Phone troubleshooting
  • WebRTC Internals Logs
  • Operating System (Microphone Permissions)
  • Call Recording
  • Sound Files
  • Ring Groups
  • Music On Hold
  • Extensions
  • One Click Voicemail
  • Sharpen Local Presence
  • Polycom Error: "URL Call Disabled"
  • Gathering Logs from Polycom IP Phone
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We're available by phone Monday - Friday 7 AM - 6 PM Eastern Time.

Sharpen: 855-249-3357 option 2
Webtext: 855-247-3232 option 2
Plum Voice: 800-995-7586 option 2

In the case of an emergency system down event, our team is available 24x7.

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