When using the Sharpen Q Phone, you must grant the application access to your microphone, both through your Operating System, as well as your web browser. If you do not allow access to the microphone, the Sharpen Q Phone will not function properly.
Common Symptoms
Able to accept incoming interactions, but callers are unable to hear you
Outbound calls fail to connect
Sound for common web applications work as expected
Windows 10
Windows 10 has an added security layer to permit microphone access by the operating system and specific apps. Some apps and Windows features need to access your microphone to work as intended, including Sharpen.
Please note: This KB does not apply to users of Windows 10 1809 or earlier. Please confirm your Windows 10 version by…
1. Windows key (super) + R to open run window
2. Type winver and press OK
3. Take note of the “Version” line
Instructions
Select Start > Settings > Privacy
Select Microphone from the menu on the left
Check to ensure that “Allow apps to access your microphone” is set to ON
Check to ensure that “Allow desktop apps to access your microphone” is set to ON
If changes were necessary, restart your browser for the changes to take effect.
MacOS
Much like Windows, MacOS has privacy settings to control access to the microphone. To validate access, follow the steps below.
Instructions
Open “System Preferences”
Choose “Security & Privacy”
In the left pane, scroll to find “Microphone”
Validate the browser in use is checked for access. In this case both Chrome and Edge are allowed.
If changes were made, restart your browser for changes to take effect.