How to sign in to the support portal and view your requests

Our support portal is at support.sharpencx.com. Use it to open requests, check on them, and browse our help articles.

Sign in for the first time

How you get in depends on whether you've contacted us before.

You've emailed or called us before: request a password

You already have an account. You just need to set a password.

1. Go to support.sharpencx.com and click Sign in in the top right.

   

2. Under the Sign in button, click Request password, next to "Emailed us for support?"

   

3. On the Reset your password page, enter the work email you've always used with us and click Submit.

   

4. You'll see Check your email. Open the email from us and click the link to set your password. If it's not in your inbox, check your spam folder.

   

   No email after a few minutes? We may not have your address on file. Create an account instead (below).

5. Sign in with your email and new password.

First time submitting a request: create an account

If you've never contacted us, create an account before you submit your first request.

1. Go to support.sharpencx.com and click Sign in in the top right.

2. Next to "New to Sharpen?", click Sign up.

3. Enter your name and work email, then click Sign up. Use your work email so we can link your account to your company.

   

4. We'll send you a welcome email. Click the link in it to verify your email and set your password, then sign in. If it's not in your inbox, check your spam folder.

Request password or Forgot password?

Both email you a link to set your password, so either one works. Request password is meant for your first sign-in. Forgot password? is for any time after that.

Sign in after that

Go to support.sharpencx.com, click Sign in, and enter your email and password. You can also use Sign in with Google or Sign in with Microsoft if your work email is on one of those.

Once you're signed in, your name shows in the top right.

Open a request

1. On the home page, under What are you contacting us about?, click Get help with under your product: Sharpen, Plum Voice, or Webtext. You can also click Submit a request in the top right.

2. Fill in the subject, a description, and What do you need help with?, then click Submit. The more detail you give us, the faster we can help.

   

View your requests

1. Click your name in the top right, then Requests.

   

2. My requests shows the requests you opened. Requests I am CC'd on shows ones you were copied on.

3. Organizational requests shows every request for your company, including ones our team opened for you. If you don't see this tab, your account isn't linked to your company yet. Email us and we'll fix it.

   

Looking for documentation?

Sharpen and Webtext guides are in the Knowledge base at the top of the portal. Plum Voice documentation is at docs.plumvoice.com/documentation.

Need help signing in? Email us at support@sharpencx.com.