Overview
MicroSIP is a lightweight, open-source SIP softphone for Windows that can be useful for troubleshooting extension and call path issues within Sharpen. This article covers how to configure MicroSIP with your Sharpen extension credentials for testing purposes.
Important: MicroSIP is designed for the Windows operating system only. While it may be possible to run it on macOS or Linux using Wine, this has not been validated by Sharpen. If you are on macOS or Linux, Zoiper is the recommended alternative. The Sharpen Care team is unable to provide support for third-party SIP clients.
Prerequisites
MicroSIP installed from https://www.microsip.org/downloads
Administrator access to the Sharpen Portal
Configuration Steps
Log in to the Sharpen Portal and navigate to Admin > Configuration > Extensions.
Locate your extension and click Edit.
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Note the following fields, keep this page open to copy from during setup:
Username
Password
Server Address
Open MicroSIP.
Right-click MicroSIP in the bottom-left corner of the window and select Add Account.
Complete the account fields as follows:
Field |
Value |
|---|---|
Account Name |
Any name of your choosing |
SIP Server |
Server Address from your Sharpen extension |
SIP Proxy |
Leave blank |
Username |
Username from your Sharpen extension |
Domain |
Server Address from your Sharpen extension |
Login |
Leave blank |
Password |
Password from your Sharpen extension |
Display Name |
Any name of your choosing |
Voicemail Number |
Leave blank |
Dialing Prefix |
Leave blank |
Dial Plan |
Leave blank |
Hide Caller ID |
Leave unchecked |
Media Encryption |
Disabled |
Transport |
UDP |
Public Address |
Auto |
Register Refresh |
240 |
Keep-Alive |
15 |
Publish Presence |
Optional — enable for BLF presence support |
Allow IP Rewrite |
Optional — may improve performance if enabled |
ICE |
Optional — may improve performance if enabled |
Click Save. The account status should update to Online, indicating the extension has registered successfully.
Right-click the Online status indicator at any time to check connection status or make updates to the account configuration. To deregister the phone, uncheck Make Active.
Please remember use of 3rd party clients is not supportable by the SharpenCare team.
Related Articles
This article is part of a series on Admin Configuration topics.