Admin Configuration

AI

• Sharpen Usable AI

  • AI Agent Panel (Logic+)

    • AI Agent Reporting (Datasource)

  • AI Insights

  • AI Sentiment Analysis and Interaction Summary

  • AI Scorecards

  • AI Transcript Redaction

Billing Tab

• Credit Cards, Services, and Transactions

Configuration Tab

• Creating Custom Contacts

• Data Management

• Directories

• e911 [internal Confluence reference, not migrated in this run]

• Extensions

• Inbound Routes

• Integrations

• International Calling

• International Approved IPs

• Classic Logic & Actions

  • Getting Started with Logic Bots

  • Classic Logic Panel Types

  • Configuring Nodes and Connecting Panels

  • Logic Logs

  • Logic: Video Walkthrough

  • Action Bots

• Logic+

  • Logic+ Video Walkthrough

  • Logic+ Sidekicks

• Music on Hold

• One Click Voicemail

• Q Classifications

• Q Pause Reasons

• Q Scripts

• Q Skills

• Q Templates

• Ring Groups

• Sharpen Chat

• Sharpen Q [internal Confluence reference, not migrated in this run]

• Sharpen Tables — Scorecards

• Q SMS

• Sound Files

• Time Controls

• Voicemail Broadcasting

• Webhooks

• Workflows

  • Workflows — Advanced

  • Workflows — Salesforce

Integrations

• Salesforce Integration

  • Linking Salesforce and Sharpen User Accounts

  • Salesforce Sharpen CTI

• Zendesk Integration

  • Linking Zendesk and Sharpen User Accounts

  • Workflows for Zendesk

• ServiceNow Integration

  • Linking ServiceNow and Sharpen User Accounts

• Set Up Other Integrations

• Sharpen APIs

Settings Tab

• Manage Users

  • Creating New Users

  • Editing an Existing User

  • Queue Agent Settings

• Creating and Editing User Groups

Access the full Admin Configuration guide here.