Anthony Wong

The SharpenCare Service Desk is your portal for all engagements with the Webtext Support team. Navigate our knowledge base, open requests, update requests, and see your organization’s requests easi...

The following text, in purple is from the TFN aggregator:Verified Toll-Free Messaging simply means that your business and use case has been reviewed in advance of sending traffic via Toll-Free, and...

The following text, in purple, is from the TFN aggregator: Verified Toll-Free Messaging simply means that your business and use case has been reviewed in advance of sending traffic via Toll-Free, a...

Each section below covers one Sharpen reporting data source. The dictionary attached to it lists every field on that source, the label the field appears under in Insights, and what the field means....

OverviewConfirms the microphone works, shows what the browser is actually hearing, and lets an agent play their own voice back. Most audio tickets come down to "Can you hear yourself?" which no art...

OverviewChecks the browser settings that stop the agent desktop working. These are the failures a speed test cannot see: the connection is fine, but the browser is quietly blocking something Sharpe...

OverviewChecks whether a connection meets Sharpen's published network requirements for voice and gives a single pass, marginal, or fail verdict rather than raw numbers someone has to interpret.It m...

OverviewChecks an audio file against the format Logic+ requires and tells you whether it is ready to upload. It verifies the container, codec, sample rate, channel count, and bit depth against the ...

OverviewConverts MP3 or WAV files into the format Logic+ requires, WAV, 8000 Hz, Mono, 16-bit PCM, and repairs file names our platform will not accept.Our platform only allows letters, digits, and ...

OverviewConfirms a browser can reach the STUN servers Sharpen's voice depends on and identifies the firewall and network conditions that stop calls from connecting. Where a speed test tells you how...