Using Email Signatures in the Sharpen Q

This article describes how to configure and use email signatures in Sharpen Q.

Signature setup

Signatures are configured per user through the Admin>Manage Users configuration page

1. Navigate to Manage Users

2. Click the edit button next to the user which will be utilizing an email signature

3. Scroll down to the section entitled “Email Signature”

4. Create the desired email signature

5. Scroll to the bottom of the page and click “Save”

Sharpen Q email template

Q Email templates typically serve the purpose of providing a reusable email script for Q interactions, but can also be used to automatically insert a user’s signature.

1. Navigate to the Q scripts configuration page

2. Click the “New Template” button at the top right corner

3. Choose “Email” from the Template Type drop down menu

4. Name the “Template Name” whatever you would like

5. Leave Skills blank

6. Provide the subject line of the email (Don’t worry. replies to emails will retain their email subject)

7. In the body section, input the %%htmlSignature%% variable as shown below

   

8. Be sure to set the “Inactive” slider to off as shown below
   

   

9. Click “Update Template”
   

At this point you’re all set. The next email you respond to or initiate from the queue associated to the template will result in the automatic use of the logged in user’s signature.