At the top of each article, you should aim to explain the purpose of the article along with any requirements. Use as few sentences as possible and if requirements exist, use a bullet style list to convey them.
The Basics
For an Inbound Email, you’ll notice that the Number corresponds to an email address instead of a phone number. In order to use the Place Call Button, make sure you enter a number within the Callback #
Click the Reply Button to launch the email response window. Here, you can type your message, attach files, and then send.
You can close the interaction when sending this message, or keep it open if you are communicating via another channel.
Additional Details
If a customer responds to this email, the interaction will enter the Queue again.
This is one article in a series covering Sharpen Q.
Click on any of the links below to access specific Sharpen Q topics/articles:
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