Anthony Wong
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Articles
Recent activity by Anthony Wong-
Login to OctopusCX
When opening OctopusCX for the first time, you will be greeted with a sign-in page. On the sign-in page, you will be using the details that have been assigned to you or the details you have created...
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Composing a message in OctopusCX Dashboard
Navigate to the Compose Message page by:Hovering over the navigation menu to the leftLeft click on Messaging Left click on Compose Message in the dropdown menuOnce you have completed the steps abov...
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Manage Operating Hours in OctopusCX
Navigate to the Operating Hours page by:Hovering over the navigation menu to the leftLeft-click on Operating Hours Left-click on Operating Hours in the dropdown menuOnce you have completed the step...
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Reset Password on OctopusCX Account
If you are unable to login to your OctopusCX account due to forgetting the password or any other reason as to why it may lead to an incorrect password, you may need to reset it. You first need to h...
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Using Messaging API to test if a number is text-enabled
From OctopusCX Dashboard, you want to start by navigating to Replies by: Selecting Messaging API from the application switcherNavigate to Replies on the navigation panel to the leftOnce you have co...
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Manage Holidays in OctopusCX Dashboard
Navigate to the Holidays page by;Hovering over the navigation menu to the leftLeft-click on Operating Hours Left-click on Holidays in the dropdown menuOnce you have completed the steps above, you w...
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Using Call Deflection (CD) in Contact Center Connect
From OtopusCX Dashboard, you want to start by navigating to Call Deflection by: Selecting Contact Center Connect from the application switcherNavigate to Deflect (CD) on the navigation panel to the...
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Managing Users in OctopusCX Dashboard
To manage users, you firstly want to navigate to the User Management page by;Hovering over the navigation menu to the leftLeft click on User Management Left click on Users in the dropdown menuOnce ...
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Using Message Templates in OctopusCX Dashboard
Navigate to the Messaging Templates page by;Hovering over the navigation menu to the leftLeft click on Messaging Left click on Message Templates in the dropdown menuOnce you have completed the step...
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Accessing and using the Service Desk
Utilizing the service desk requires approved access granted by Sharpen. If you had previously opened requests with Webtext support, you will have received an email from Webtext support@webtext.com ...