Utilizing the service desk requires approved access granted by Sharpen. If you had previously opened requests with Webtext support, you will have received an email from Webtext support@webtext.com with the subject line Welcome to Webtext Support Portal. If you have not received this email, please send a request to servicedeskaccess@sharpencx.com from the email address for which you would like to create an account.
Navigate to support.sharpencx.com and login with your credentials.
Upon clicking the “Login” button, you will be redirected to the login page as shown below. Login with the same email address normally used for OctopusCX.
Once logged in, you’ll be greeted with the service desk home page which provides access to our Knowledge Base and request management tools.
Search the Knowledge base or click one of the predefined request type links to open a request with us.
Searching the Knowledge Base
Finding the article you need is as simple as searching for the terms relevant to the subject matter. The search will refer to indexed content and tags to give you the best results based on your search terms.
To open a request with us, simply navigate to the appropriate service desk, in this case “Webtext.”
For additional answers to common questions, please refer to our FAQ