When opening OctopusCX for the first time, you will be greeted with a sign-in page.
On the sign-in page, you will be using the details that have been assigned to you or the details you have created when signing up for the platform. The three credentials that will be required are:
Organization Name
Username
Password
Enter your Organization Name - this can be provided by your account administrator.
Once you have entered the Organization Name, click the "Continue" button.
You will then be redirected to a page asking for your "Email address" and "Password".
On this page, enter your Email address and password.
The password should be hidden for security reasons by default.
At this stage, you must ensure that you are typing in your password correctly, as you cannot see if you are making any mistakes while typing.
However, you can enable password visibility by pressing the eye icon in the input field of your password but please ensure you do this in a safe environment as you will reveal your password to anybody around which can breach the security behind your account.
Once you have entered the details correctly, click the "Continue" button - you will now be logged in.