Anthony Wong

OverviewWhen building or modifying a report in Insights, the interface is organized into three main areas: the Side Navigation, the Data area, and the Side Configuration Panel. Most of your report-...

OverviewThe "URL Call Disabled" error indicates that the Polycom phone has lost registration with Sharpen's servers. While in this state, the phone will be unable to make or receive calls until reg...

OverviewInsights supports multiple data sources, each designed to surface different types of contact center data. When building a report or chart, selecting the right data source ensures you are wo...

OverviewFilters let you narrow the data a report returns so you only see what is relevant. Rather than manually sorting through large result sets, you can apply filters to specific fields and let I...

OverviewFields are the data columns that appear in your report. You can add fields from any available data source and control which ones are visible at any time by showing, hiding, or deleting them...

OverviewThere are two ways to build a new report in Insights: starting from a template or building from scratch. Both methods arrive at the same place, once the right fields are in your report, the...

This document will provide the steps necessary to gather logs from any Polycom VVX series phone.Find the IP address of the phonePress the Home button.Select Settings.Select option 4 Status.Select o...

What are Vanity / Premium Numbers?Vanity / Premium numbers are phone numbers that are requested with specific last 4 digits (Subscriber Line Number).  Example of a vanity/ premium number would be X...

OverviewLabels are a flexible way to organize and categorize your reports and charts in Insights. Unlike folders, multiple labels can be applied to a single report, making it easy to tag content by...

OverviewRemote Voicemail Access allows callers to reach the Sharpen voicemail system directly, without being connected to a live agent or queue first. This is useful for organizations that want to ...