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SharpenCX Help Center home page
  • Knowledge base
  • Sharpen Webtext Plum Voice
  • Submit a request
  • Sign in
  • Sign in
  • Knowledge base
  • Submit a request
  • Sharpen status
  • Webtext status
  • Plum Voice status
Welcome to the new Sharpen support portal. Your previous requests and their full history have been carried over. Learn how to sign in
  1. SharpenCX
  2. Sharpen
  3. Users and Admin

Users and Admin

  • Enable Multi-Factor Authentication for a User Group in Sharpen
  • Branding
  • Directories
  • Insights (Permissions)
  • Offboarding a User from Sharpen
  • Configuring OKTA in Sharpen
  • How to Delete a User
  • Creating and Editing User Groups
  • Editing an Existing User
  • Creating New Users
  • Billing Tab (Credit Cards, Services, Transactions)
  • Time Controls
  • Groupings
  • Labels
  • Billing Management

We're available by phone Monday - Friday 7 AM - 6 PM Eastern Time.

Sharpen: 855-249-3357 option 2
Webtext: 855-247-3232 option 2
Plum Voice: 800-995-7586 option 2

In the case of an emergency system down event, our team is available 24x7.

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