Anthony Wong
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Articles
Recent activity by Anthony Wong-
Configuring Action Bot Chat Notifications
Common chat tools such as Slack, Google Chat, or Microsoft Teams support the use of webhooks to generate automated messages to defined channels. This article describes how to configure Sharpen Acti...
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Configurations with Common Interruptions
OverviewSharpen is a cloud-based platform designed to connect through a standard web browser with minimal configuration requirements. However, certain network configurations, particularly those car...
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Network Requirements
OverviewThis article outlines the network infrastructure requirements necessary for optimal performance with the Sharpen platform. Proper network configuration is essential to ensuring reliable, hi...
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Configuring OKTA in Sharpen
Configuring OKTA within Sharpen requires setup through the Sharpen store. Sharpen Store setup requires the entry of the Okta Subdomain, App Metadata URL, and the Connect Metadata URL. These data po...
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Sharpen eLearning
If you’re new to the Sharpen platform, the resources below will help get you started.Overview eLearningIf you’re new to Sharpen Q, this course is for you. It is designed for anyone participating in...
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Setting up Zoiper with iPhone
OverviewZoiper is a third-party SIP softphone application for iOS that can be useful for troubleshooting extension and call path issues within Sharpen. Both Zoiper Premium and Zoiper Lite are compa...
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Removing a number from mobile carriers spam lists
In an effort to protect their customers, major cellular carriers like Verizon, AT&T, T-Mobile and Sprint categorize numbers as legitimate or potential spam. This is done via a combination of report...
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Disabling Cache in Chromium Browsers
If you find yourself troubleshooting an intermittent issue it may be useful to temporarily disable cache to be sure your browser is utilizing the latest Sharpen app code. This guide describes how t...
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Pending Status while interacting with the Dial Pad
Sharpen Q users that are in an Active state (no assigned interactions) will be automatically placed in a status of “Pending” when interacting with the dial pad in Sharpen Q. This is to prevent the ...
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Pending Status while handling multiple interactions
Sharpen Q users may be automatically placed into a Pending status when handling multiple interactions. This status is designed to be a temporary state a user will enter so they do not return to Act...