Disconnect Panel

Overview

The Disconnect panel terminates a call at a defined point in your Logic+ flow. It is used in scenarios where ending the call is the appropriate outcome — such as after playing a closure prompt, handling a blocklisted caller, or reaching the end of a self-service interaction with no further action required.

Before You Begin

The Disconnect panel is intentionally simple, its job is to end the call cleanly. Because it has no settings beyond the standard panel fields, the most important consideration is placement. Make sure any final actions (such as playing a closing message, logging data, or sending a notification) happen in the panels leading up to it, as no further panels will execute after the call is disconnected.

Example Use Case

A Logic+ flow plays an after-hours closure message to callers who reach the IVR outside of business hours. After the Play Message panel finishes, the flow connects to a Disconnect panel to end the call cleanly rather than leaving the caller in silence or routing them to an unintended path.

Properties

• Name

  • Enter a unique, descriptive name to identify the panel.

• Description

  • Enter any notes about the panel for reference. This field is collapsed by default; select the down arrow to expand it.

• Initiates Flow

  • Designates this panel as the starting point of the Logic flow. When selected, this panel will be the first to execute when the flow is triggered. This can only be removed by setting a different panel as the flow initiator.

• Redact Data in Logging

  • Disables data logging for this panel to support data redaction requirements. This feature is available upon request and is subject to change.

Exits

• Default

  • The path taken after the call is disconnected successfully.

• Error

  • The path taken if an error occurs during the disconnection.