Anthony Wong

Sharpen has implemented additional Aria tagging and hotkeys for agents using SharpenQ with a Screen Reader. There is no admin configuration needed in order to enable hotkeys. Rather, the agent them...

General InfoSharpen Desktop Recording is a feature available to all Sharpen customers. It records all connected agent screens from inbound call answer through to “save” (end of wrap up) in Sharpen...

OverviewSharpen’s expansive data set and reporting engine (Insights) allows for powerful and granular data access. With the variety of data available, sometimes its nice to have a simplified view o...

Sharpen Dial Plan allows customers to configure and control specific dialing functions and routing, in order to meet various business needs. Sharpen Dial Plan is not required for customers to use,...

OverviewA "My Queue" serves as a direct queue route to a specific Q user. This is most beneficial for Q users who are also likely to receive direct calls to a DID, as it provides a dedicated queue ...

OverviewChanges introduced by Google and Mozilla in 2020 to how SameSite cookies are handled can cause failures for users accessing Sharpen within an iframe or CTI framework, such as a CRM integrat...

The Messaging Core eDash (Enterprise Dashboard) is a customer-facing web application at dashboard.webtext.com that gives account administrators visibility into their SMS messaging operations. It le...

Messaging Core eDash API WalkthroughThis document describes the programmatic API available through the Messaging Core eDash platform. All endpoints use your existing dashboard credentials and retur...

User accounts are managed centrally through the main Admin Dashboard. Once a user is created in the admin panel and the user logs in for the first time, their account automatically syncs with other...

Why is Sharpen making this change?We are committed to providing you with the best possible messaging experience. By focusing our support on the updated API endpoint and the OctopusCX Cloud Messagin...