Anthony Wong
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Articles
Recent activity by Anthony Wong-
Managing Agents in OctopusCX Office
Start by navigating to Admin > Office by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Agents tab at the top of the pageYou should n...
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Managing Admin Message History in OctopusCX Office
Start by navigating to Admin > Message History by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Message History tab at the top of th...
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Managing Image Templates in OctopusCX Agent
Start by navigating to Admin > Images by: Selecting Agent from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Images tab at the top of the pageYou should se...
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Admin Dashboard in OctopusCX Agent
Start by navigating to Admin > Dashboard by: Selecting Agent from the application switcherNavigate to Admin on the navigation panel to the leftYou should then be in the Admin Dashboard.The admin da...
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Managing Agents Groups in OctopusCX Agent
Start by navigating to Agents by: Selecting Agent from the application switcherNavigate to Agents on the navigation panel to the leftYou should now see a page similar to the one below.Creating an A...
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Managing Contacts in OctopusCX Agent
Start by navigating to Contacts by: Selecting Agent from the application switcherNavigate to Contacts on the navigation panel to the leftYou should see a page similar to the one below:Creating a Ne...
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Using OctopusCX Agent Livechat
Start by navigating to Livechat by: Selecting Agent from the application switcherNavigate to Livechat on the navigation panel to the leftStarting a New ChatTo start a new chat, press the Start New...
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Using Keywords in OctopusCX Dashboard
Navigate to the Keywords page by:Hovering over the navigation menu to the leftLeft click on Messaging Left click on Keywords in the dropdown menuOnce you have completed the steps above, you will se...
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Using Voice Agent Messaging (VAM) in Contact Center Connect
From OtopusCX Dashboard, you want to start by navigating to Voice Agent Messaging by: Selecting Contact Center Connect from the application switcherNavigate to Voice (VAM) on the navigation panel t...
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Checking Messaging Outbox using Dashboard
Navigate to the Messaging Outbox page by:Hovering over the navigation menu to the leftLeft click on Messaging Left click on Outbox in the dropdown menuOnce you have completed the steps above, you w...