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Welcome to the new Sharpen support portal. Your previous requests and their full history have been carried over. Learn how to sign in
  1. SharpenCX
  2. Webtext
  3. Agent

Agent

  • Managing Admin Templates in OcotpusCX Agent
  • Managing Admin Message History in OctopusCX Agent
  • Managing Admin Chat History in OctopusCX Agent
  • Managing Admin Settings in OctopusCX Agent
  • Managing Agents in OctopusCX Agent
  • Managing Profile Settings in OctopusCX Agent
  • Checking Message History in OctopusCX Agent
  • Managing Groups in OctopusCX Agent
  • Managing Image Templates in OctopusCX Agent
  • Admin Dashboard in OctopusCX Agent
  • Managing Agents Groups in OctopusCX Agent
  • Managing Contacts in OctopusCX Agent
  • Using OctopusCX Agent Livechat

We're available by phone Monday - Friday 7 AM - 6 PM Eastern Time.

Sharpen: 855-249-3357 option 2
Webtext: 855-247-3232 option 2
Plum Voice: 800-995-7586 option 2

In the case of an emergency system down event, our team is available 24x7.

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