Anthony Wong
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Articles
Recent activity by Anthony Wong-
Managing Profile Settings in OctopusCX Office
Start by navigating to Agents by: Selecting Office from the application switcherNavigate to Profile Settings on the navigation panel to the leftYou should now see a page similar to the one below.No...
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Checking Message History in OctopusCX Office
Start by navigating to History by: Selecting Office from the application switcherNavigate to History on the navigation panel to the leftYou should see a page similar to the one below:To view all me...
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Managing Agents in OctopusCX Agent
Start by navigating to Admin > Agents by: Selecting Agent from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Agents tab at the top of the pageYou should no...
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Managing Profile Settings in OctopusCX Agent
Start by navigating to Agents by: Selecting Agent from the application switcherNavigate to Profile Settings on the navigation panel to the leftYou should now see a page similar to the one below.Not...
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Checking Message History in OctopusCX Agent
Start by navigating to History by: Selecting Agent from the application switcherNavigate to History on the navigation panel to the leftYou should see a page similar to the one below:To view all mes...
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Managing Contacts
From OctopusCX Dashboard, you want to start by navigating to Contacts by: Selecting Quick Campaign from the application switcherNavigate to Contacts on the navigation panel to the leftOnce you have...
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Opt-In/Opt-Out
Customers should maintain and update their own Do Not Call list when receiving STOP/UNSTOP messages. How does Opt-in and Opt-out work?When an end-user sends STOP (not case sensitive) from the hands...
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Managing Groups in OctopusCX Agent
Start by navigating to Groups by: Selecting Agent from the application switcherNavigate to Groups on the navigation panel to the leftYou should see a page similar to the one below:To create a group...
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Sending SMS with Quick Campaign
From OctopusCX Dashboard, you want to start by navigating to Send SMS by: Selecting Quick Campaign from the application switcherNavigate to Send SMS on the navigation panel to the leftOnce you have...
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Managing Admin Templates in OctopusCX Office
Start by navigating to Admin > Templates by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Templates tab at the top of the pageYou sh...