Start by navigating to Admin > Agents by:
Selecting Agent from the application switcher
Navigate to Admin on the navigation panel to the left
Select the Agents tab at the top of the page
You should now see a page similar to the one below
Editing a user
To edit a user, first locate the user you want to edit. Then click the more options button and click the Edit User
You can now edit the user's Full Name, Email, and Queue.
Changing a user's preferences
To change a users preferences, click the more options button and click
From here, you can change the users preferences.
The options you have available to change are
Notification settings
Receiving messages while offline
Email alerts
Auto responses
Once you have changed the user's preferences you can click Save.