Anthony Wong

OverviewTo use the Sharpen platform as intended and ensure a positive experience across all features, it is important that your hardware, software, and network environment meet the specifications o...

There are a few different ways to view the details of specific interactions within the Sharpen platform: Within Sharpen Q, you can click on an interaction within the My History tab of the Activity ...

This article provides the steps to configure a Yealink phone to Automatically connect to Sharpen.Before starting you should ensure that you have saved the phone's MAC Address on the proper extensio...

Default Transfer TypeIn the 5.5.0 firmware update for Polycom Phones a feature called Default Transfer Type was introduced. This allows the agent to set a preferred transfer method, warm vs. blind,...

OverviewInternational calling in Sharpen requires a two-part configuration process before any international calls can be placed. Administrators must first approve the public IP address of each loca...

OverviewVoicemail Broadcasting allows you to distribute a copy of a voicemail to multiple users simultaneously. When a voicemail is left at the broadcast's extension, every user assigned to the bro...

OverviewWeb Faxing allows you to send, receive, and manage faxes directly from your internet browser — no physical fax machine required. Compared to traditional analog fax, Web Faxing is easier to ...

Making a call:Enter the number you want to dial in the appropriate text box. 2. Press Enter or click the green Call button. 3. Once the call has started, the call management buttons will appear.H...

OverviewSharpen Hot Desk allows agents to sign in to any compatible desk phone and receive their calls at that location, without being tied to a single physical extension. This is ideal for agents ...

OverviewQ SMS is a feature within the Sharpen platform that enables agents to communicate with customers directly via SMS from within the Sharpen Q application. When used alongside other Sharpen Q ...