Anthony Wong

Introduction to OmniOut Installing OmniOut Configuring Sharpen Tables Configuring Q Classifications Configuring SharpenDB2 Configuring OmniOut IntroductionOmniOut is a solution for creating outbo...

OverviewThe Logic+ Agent Assist panel displays data directly within the agent's workspace in Sharpen Q, giving agents access to relevant caller information in real time without needing to look it u...

OverviewDuplicating a Logic+ flow allows you to create an identical copy of an existing flow, which can then be modified independently without affecting the original. This is useful when building a...

OverviewBefore using the Generic Integration panel within a Logic+ flow, an integration must first be configured in the Sharpen Admin interface. The Integrations page serves as the foundation for c...

OverviewTo ensure uninterrupted access to our services, please configure your network security settings to allow traffic from our designated IP addresses. This document outlines the specific IP add...

OverviewTransfer Switching is an optional Sharpen feature that allows an agent to alternate between two active phone lines, speaking privately with one party while the other remains on hold, withou...

OverviewIn certain workflows, it may be necessary to pass variables from a Logic+ flow into a CX project in order to trigger actions or processes within that environment. There are two methods for ...

Overview Directories in Sharpen provide a centralized way to organize and manage contacts across your organization. Administrators can create, edit, and delete directories as needed, with each dire...

OverviewThe Port X panel simplifies integrating your Sharpen contact center or IVR with a banking core, tailored primarily for credit unions, banks, and other financial institutions. Rather than re...

OverviewThe "Set Variable" panel creates new variables or updates existing ones within your Logic+ flow. Each panel can define one or more variable entries, and values can be set to a static string...