Anthony Wong

OverviewThe "Set Variable" panel creates new variables or updates existing ones within your Logic+ flow. Each panel can define one or more variable entries, and values can be set to a static string...

OverviewLogic+ enables the creation of dynamic, customizable call flows that support seamless integrations and advanced functionality for diverse operational needs. With Logic+, you can efficiently...

OverviewSidekicks are automated monitors that attach to your queues and watch over every call as it is handled by an agent. When a configured condition is met, such as a call running unusually long...

OverviewThe Integration panel connects your Logic+ flow to third-party systems by executing a defined request to a configured integration. It is useful for pushing or pulling data between Sharpen a...

OverviewThe SharpenDB DELETE panel executes a DELETE query against a custom table in SharpenDB, removing records that match the conditions you define. It is used to keep your database clean and rel...

OverviewThe SharpenDB INSERT panel executes an INSERT query against a custom table in SharpenDB, adding new records with the field values you define. It allows your Logic+ flow to write data to you...

OverviewThe SharpenDB UPDATE panel executes an UPDATE query against a custom table in SharpenDB, modifying existing records that match the conditions you define. It allows your Logic+ flow to keep ...

OverviewThe SharpenDB SELECT panel executes a SELECT query against a custom table in SharpenDB and returns matching records for use within your Logic+ flow. Table schemas and data are fully customi...

OverviewThe Convert to Voice panel dials a supplied phone number and, once the call is answered, continues the Logic+ flow as a voice interaction. This effectively converts any previous interaction...

OverviewThe Condition panel evaluates a variable against one or more configurable conditions and routes the flow based on whether the overall result is true or false. Conditions can be combined usi...