Anthony Wong

Sharpen provides for third-party single sign-on (SSO) through Google, Microsoft and Okta. The Sharpen platform supports SAML and OAuth to provide for single sign-on functionality.How SSO Works in S...

How to view the Call History on your Yealink Phone:Press the History soft key while the phone is idle. Press the Up or Down directional keys to move through the list.Select an entry from the list, ...

OverviewThis article provides the steps to configure a Polycom phone to automatically connect to and provision from the Sharpen platform. Automatic provisioning simplifies device setup by pulling c...

How can I subscribe to System Status Updates?We post system status updates at http://status.sharpencx.com/ in the event there is an issue. If you would like to know if there is an update, you can d...

Setting Up Conference CallsThere are two ways to set up a conference: the conventional way - by calling two people and using the Conference soft key - or joining two existing calls using the Join s...

What are recommended configuration changes for Cisco Meraki firewalls?Below you will find the basic general recommendations for configuring your Cisco Meraki firewall desk phone and Sharpen Q phone...

What is the Sharpen Salesforce CTI?The Sharpen Salesforce CTI allows you to integrate Click to Call functionality within Salesforce, as well as manage your Sharpen extension directly from salesforc...

OverviewCurrentLocation codes are used within Sharpen Insights reporting and advanced API calls to identify exactly where an interaction is in its lifecycle at any given moment. Understanding these...

OverviewThe Sharpen Q Phone uses your computer's microphone to transmit audio during calls. Because Sharpen Q runs in Google Chrome, the browser must be granted permission to access your microphone...

OverviewZoiper is a third-party SIP softphone that can be useful for troubleshooting extension and call path issues within Sharpen. This article covers how to configure Zoiper with your Sharpen ext...