Start by navigating to Admin > Dashboard by:
Selecting Office from the application switcher
Navigate to Admin on the navigation panel to the left
The admin dashboard displays a series of graphs that shows
Number of chats opened
Number of chats closed
Number of chats opened/closed per agent
The average wait time vs average duration
The dashboard allows you to filter specific queues to get a more precise graph. To do this, select the queue from the dropdown located at the top right of the screen.
Once you have selected a queue, the graphs should automatically refresh displaying the information gathered from the specific queue.
You can also filter by dates and/or periods. To do this, locate the filter options above the graphs.
Once you have entered the dates and period, the graphs should automatically refresh graphing out the information on those days.
Exporting Data
You can export data using the exporting button located at the top right corner of each graph. When clicked on, a download will automatically start downloading the file in a .csv file
You can also export all the data at once using the Export All button located at the top right of the page.