Salesforce Object Names for API Data Mapping

Objective

This document provides guidance on identifying custom or standard object names in Salesforce. These object names are essential for performing API operations such as lookups, updates, and creations, particularly when using Logic+ or, in rare cases, CX. Use this document to navigate the Object Manager in Salesforce to locate the required object and field names.

Steps to Verify Object and Field Names in Salesforce

1. Log in to Salesforce
   Ensure you are logged into your Salesforce environment with appropriate access permissions.

2. Access the Object Manager

   • Navigate to the Setup menu in Salesforce.

   • In the Quick Find box, type "Object Manager" and select it.

3. Locate the Object

   • Browse or search for the specific object you need (e.g., "Case").

   • Click on the object's name to access its details.

4. Identify Fields and Relationships

   • In the selected object's menu, click on "Fields & Relationships."

   • Review the list of fields associated with the object.

5. Find and Note the API Name

   • Scroll through or use the search function to locate the desired field.

   • Identify and take note of the exact API name for the field:

     • Custom fields: API names often include a suffix like __c (e.g., Internal_Comments__c).

     • Standard fields: API names do not include the __c suffix (e.g., Comments)