Anthony Wong
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Articles
Recent activity by Anthony Wong-
Creating & Managing Custom Endpoints
From OctopusCX Dashboard, you want to start by navigating to Custom Endpoints by: Selecting Quick Campaign from the application switcherNavigate to Custom Endpoints on the navigation panel to the l...
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Managing Message History
From OctopusCX Dashboard, you want to start by navigating to Message History by: Selecting Quick Campaign from the application switcherNavigate to Message History on the navigation panel to the lef...
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Uploading/Importing Contacts List
From OctopusCX Dashboard, you want to start by navigating to Upload/Import by: Selecting Quick Campaign from the application switcherNavigate to Contacts > Upload/Import on the navigation panel to ...
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Zipwhip 10DLC for Customers
Instructions are in one fileThe blank file needs to be filled out and sent to WEBTEXT via support ticketDo not alter the file format or fields or the file will be rejectedThis process from start to...
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InfoBip 10DLC Registration for Customers
Do not alter the format of this form or it will be rejectedAll fields are required with the exception of columns B; O & P if not a public companyInstructions for the fields on this form are in the ...
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Managing Chat History in OctopusCX Office
Start by navigating to Admin > Chat History by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Chat History tab at the top of the page...
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Admin Dashboard in OctopusCX Office
Start by navigating to Admin > Dashboard by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftThe admin dashboard displays a series of graphs that ...
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Managing Admin Settings in OctopusCX Office
Start by navigating to Admin > Settings by: Selecting Office from the application switcherNavigate to Admin on the navigation panel to the leftSelect the Settings tab at the top of the pageYou shou...
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Managing Agents Groups in OctopusCX Office
Start by navigating to Agents by: Selecting Office from the application switcherNavigate to Agents on the navigation panel to the leftYou should now see a page similar to the one below.Creating an ...
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Managing Contacts in OctopusCX Office
Start by navigating to Contacts by: Selecting Office from the application switcherNavigate to Contacts on the navigation panel to the leftYou should see a page similar to the one below:Creating a N...