In order to reset a password, the customer must have access to the email address used as the login. Some logins are in email format but are not actual email addresses. If you do not have access to the email on file or you do not receive the email after following the steps below, submit a ticket to WEBTEXT advising you have already performed these steps and need WEBTEXT to perform a manual password reset.
For those customers with access to their email addresses:
Go to your login page
Select "Forgot Password"
Follow the directions in the email you receive
If you have migrated to Octopus, search for your product in the Knowledge Base and follow instructions for your particular solution.