Overview
Performance Tiles are metric displays that appear at the top of the Sharpen Q dashboard, giving agents a real-time view of their own performance data — such as handle time, wrap-up time, and interactions handled — without leaving the queue interface.
Performance Tiles are disabled by default and must be enabled by an administrator. Once enabled, agents will see their tiles the next time they log in.
Before Performance Tiles Are Enabled
When Performance Tiles are not enabled, the top of the Sharpen Q dashboard does not display any metric tiles. The dashboard will appear as shown below.
Enabling Performance Tiles
Performance Tiles are configured at the User Group level in the Admin portal.
Navigate to Admin > Settings > User Groups and select the appropriate User Group.
Locate the Performance Tiles section.
Enable the tiles you want agents in this group to see.
Click Save.
After Performance Tiles Are Enabled
Once enabled, agents will see their Performance Tiles displayed at the top of the Sharpen Q dashboard.
📷 INSERT IMAGE HERE — Sharpen Q dashboard with Performance Tiles enabled
If Performance Tiles settings are changed while an agent is logged in, they will need to log out and log back in for the changes to take effect.