If you’re new to the Sharpen platform, the resources below will help get you started.
If you’re new to Sharpen Q, this course is for you. It is designed for anyone participating in a Sharpen Implementation - as well as anyone post-go-live who needs an introduction to the Sharpen platform.
Are you a new user to Sharpen Q? Take this course to gain the skills necessary to utilize Sharpen Q.
Are you eager to learn how to configure Sharpen? Take this course to provide the foundation for creating the perfect contact center for your business.
This course will introduce you to the ways you will engage with Sharpen following your go-live.
If you are ready to familiarize yourself with the wealth of information available in Sharpen Insights, take this course. Learn the basics of data retrieval, charting, and dashboards.
Build on what you learned in the Introduction to Insights eLearning and explore your options for creating Charts, Dashboards, and Agent Vues in Sharpen.
If you are interested in aggregating data in advanced ways, this course will introduce you to the power of derived fields, untapping the ability to retrieve all the data you want.
OmniOut is a tool designed to help your teams effectively manage and follow an outbound cadence. Take this course to learn how to get your first cadence going.