The goal of this article is to instruct a user through the process of identifying their in-use network adapter/connection, and how to go about disabling any non-essential ones that could be contributing to audio/connectivity problems while working from their personal machine.
In order to begin disabling network adapters, it’s important to first understand how your workstation is currently connected to the internet. By simply hovering your mouse over the network icon in your Windows toolbar, you can see the system tell you what your active connection is being made through:
After understanding what adapter you shouldn’t be modifying, we can proceed to finding out what items may currently be showing as active/enabled on your machine - which could interfere with our ability to pin-point which device/adapter we should be negotiating call traffic over in the Sharpen tab within your browser!
Start by searching on the keyword “network” in the Windows search bar:
After clicking on this “network status” settings menu, you’ll want to navigate to the “Change Adapter Options” offering:
When you arrive at the new “Network Connections” menu, you’ll see every configured/active adapter interface that is on the machine. To modify the enabled/disabled state of the adapter, simply right-click on an adapter entry and choose the desired entry:
I’ll be leaving this one alone, since it’s my only (and active) adapter that is allowing my computer to connect to the internet. For agents frequently encountering one-way audio problems, it would be a good idea to put unused adapters into a “Disabled” status, so that Chrome doesn’t unintentionally try to route traffic through an adapter that isn’t the Primary one for the machine.