If you find yourself in a situation where the Sharpen application is not behaving as expected, we may need to gather additional information from your web browser in order to view historical background logs. This allows the SharpenCare team to identify faults and suggest the best next steps to resolve the issue. Follow the steps below to gather the necessary logs.
Before getting started, it is important to understand that this method captures logging from all active tabs within the Chrome browser. These steps need to be performed while app.sharpencx.com is the only active tab within Chrome. This allows for a focused view of all activity related to communications with the Sharpen platform.
Open your Chrome browser and enter `chrome://net-export` in your address bar as shown below.
Set the options as shown below and choose "Start Logging to Disk"
Choose where you'd like to save the file. It is important that your logged in user has full write access to the path specified. This will be the file which captures the log data needed for troubleshooting.
At this point, open a new tab for app.sharpencx.com and use the application until the issue is reproduced. Be sure to leave the `chrome://net-export` tab open during this phase. If the tab is closed, logging will stop.
At this phase, go ahead and reproduce the issue. Keep in mind, the file will keep the last 100MB of data before rolling over and re-writing itself. In most cases, this will be enough, covering several hours of use, but you may need to extend the file size set in step 2.
Once you've reproduced the issue, navigate back to the Network Log Export tab in Chrome, and press the `Stop Logging`
You're finished! Simply send the file you've logged to SharpenCare through your case and we can analyze the results. If you're unable to locate the file, simply choose the `Show File` button.