Support Center

Admin: Configuration

  • Configuration Tab: Time Controls

    The time control allows you to take and/or redirect calls during select hours of the day. (When the office is ...

    Jan 22, 2015 11:28AM EST
  • Sound Files

    What is the Sound Files page? The sound files page allows Sharpen admins to view the entire list of sound fil...

    May 31, 2016 09:14PM EDT
  • Configuration Tab: e911

    Required by law, e911 locations are used to alert emergency response personnel the correct addresses. It is im...

    Jan 22, 2015 11:27AM EST
  • Configuration Tab: Call Records

    What are Call Records? Call Records are used to view call history and basic call statistics. How do I View...

    May 31, 2016 09:27PM EDT
  • Configuration Tab: Extensions

    What is an Extension? An extension is a destination on the account. Most of the time an extension is simply a ...

    Jul 25, 2016 06:13PM EDT
  • Legacy: Call Queues

    Call queues are designed for a person or group with a high volume of calls coming in. A call queue puts the ca...

    Jul 19, 2016 12:59PM EDT
  • How To: Download a Sound File from Your Account

    How do I download Call Recording sound files? All call recordings can be downloaded from fro...

    May 31, 2016 09:29PM EDT
  • Sharpen: Administrator Features allows you to take your extension into your own hands, customizing a voice service perfect f...

    May 31, 2016 09:36PM EDT
  • Analytics Tab: Dashboard

    The Sharpen dashboard acts as the analytics home page. Across the top of the page you will see four blocks. Ca...

    May 31, 2016 09:37PM EDT
  • Configuration Tab: Custom Routes

    Custom Routes allows you to direct your caller before they even reach your IVR. For callers who always go to t...

    Jan 22, 2015 11:22AM EST

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