Support Center

End User Features

  • How To: Drag & Drop a Call

    This article is purposed to show how to transfer a call on your Sharpen account by way of Drag&Drop. ...

    Nov 05, 2016 02:38AM EDT
  • How To: Intercept Calls from Another Extension

    This article will tell you how to answer a call that is ringing on another phone. First, you must have BLF...

    Nov 05, 2016 02:41AM EDT
  • How To: Upload Contacts with a .csv file

    The best way to add multiple contacts at once to the Sharpen portal is with a CSV spreadsheet. 1. Download t...

    Nov 05, 2016 02:57AM EDT
  • Dashboard

    When you login to Sharpen your dashboard will appear. The dashboard gives you ready-access to profile informat...

    Nov 05, 2016 03:09AM EDT
  • My Extension

    My Extension is a way for you to change your status from 'Available' to 'Unavailable' or vice-versa, as well a...

    Nov 05, 2016 03:12AM EDT
  • Sharpen: End User Features allows you to take your extensions into your own hands, customizing a voice service perfect ...

    Nov 05, 2016 03:22AM EDT
  • Call History

    Call Records allow your company to view the call history for all the numbers and extensions on your network. F...

    Nov 05, 2016 03:37AM EDT
  • How to: Manage My Directory

    Add contacts to your directory by selecting the “+” button in top right corner. Edit names and numbers by sel...

    Nov 05, 2016 05:44AM EDT
  • Voice Toolbar

    The voice toolbar is a tool used to keep ten contacts to the side of the page on your Sharpen account for easy...

    May 31, 2016 08:57PM EDT
  • Voicemail

    How do I access the Voicemail Menu? Dial *97 to access the Voicemail menu from your phone. You may also have a...

    May 31, 2016 09:01PM EDT

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