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Sharpen Q

  • Classifications

    What are Classifications? Classifications allow you to classify calls in Sharpen Q. These classifications are ...

    Nov 01, 2016 04:54AM EDT
  • JSON Data Source Connector

    Data Sources - JSON Database Connector - v1.0 PHP Example Guide Click Link Below

    Nov 01, 2016 04:59AM EDT
  • Incoming Calls For Q Agents

    How to handle incoming calls from the queue when an agent is on a non-queue call. The following are suggestio...

    Nov 01, 2016 05:00AM EDT
  • Q Agent Transfer

    To allow agents to show up in the Agent Transfer Window each agent needs to have the qTransfer skill assigned ...

    Nov 01, 2016 05:03AM EDT
  • Sharpen Q

    What is Sharpen Q? Sharpen Q is a queue system that allows agents to receive calls from queued callers. Exampl...

    Nov 01, 2016 05:17AM EDT
  • Sharpen Q FAQs

    How do I handle incoming calls from the queue when an agent is on a non-queue call? The following are sugge...

    Nov 01, 2016 05:26AM EDT
  • Sharpen Q: How to Report Call Issues

    How do I report Call Issues with Sharpen Q? In the event you run into an issue with a call while using Sharpen...

    Nov 01, 2016 05:27AM EDT
  • Granting Access to qCDR

    How do I grant users access to the qCDR page? When creating a new user group, the following are the minimum re...

    Nov 01, 2016 05:33AM EDT
  • qSkills

    What are qSkills? QSkills allow calls to be routed to agents within a Sharpen Q based on skill. This ensures a...

    Nov 01, 2016 05:41AM EDT
  • Q SMS

    What is Q SMS? Q SMS allows you to communicate with your clients directly via SMS inside of the Sharpen Q appl...

    Nov 02, 2016 01:15AM EDT

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