Support Center

Sharpen Service Expectations

  • Case Priority Expectations

    This is a statement of the support standards we set ourselves. We aim to achieve them at all times and usually...

    Aug 01, 2016 06:27PM EDT
  • Support Case Tracking

    Our support team is here to provide information to clients and offer solutions to rectify the client issues at...

    Dec 11, 2015 12:10PM EST
  • Does a Sharpen associate need to come to our office when we have a sup...

    Our support team works remotely via email cases, chat, and by phone. We have clients all over the world and th...

    May 31, 2016 10:50PM EDT
  • Subscribe to Sharpen Status Updates

    How can I subscribe to System Status Updates? We post system status updates at i...

    May 31, 2016 10:42PM EDT
  • Is Sharpen Traffic Encrypted?

    Is Sharpen Traffic Encrypted? This is a common question we get involving VoIP phone service. The answer is ...

    May 31, 2016 10:40PM EDT
  • What kind of downtime do you have?

    How reliable is your service? Do you experience downtime? Sharpen does not believe in the concept of downtime...

    May 31, 2016 10:37PM EDT
  • Defining Downtime

    No downtime, period. At Sharpen, we take service quality very seriously, and we believe downtime is unaccepta...

    May 31, 2016 10:34PM EDT
  • Do you have any disaster recovery plans?

    Sharpen has taken extra efforts in order to ensure your phone system stays online during unexpected events. ...

    May 31, 2016 10:33PM EDT
  • Service Expectations FAQ

    Do you have alternate methods of providing phone service to employees besides to a desk phone at the office? ...

    May 31, 2016 10:32PM EDT
  • Can I lease phones with your service?

    We normally offer leasing options to clients with five hundred or more extensions. We are more than happy to d...

    May 31, 2016 10:26PM EDT

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