Support Center

Admin: Getting Started

  • Getting Started: Administrator Checklist

    Welcome to Sharpen! This article will help you get started with using Sharpen. The support links below will ...

    Jul 21, 2016 02:25PM EDT
  • Accessing Voicemail Remotely

    There are two ways to accomplish this. Set-up an Auto Attendant: Enter app.sharpencx.com as an administrat...

    May 31, 2016 09:10PM EDT
  • Setting Up Call Queues

    Call queues are a great option for businesses that receive a large volume of calls to specific inbound routes....

    May 31, 2016 09:10PM EDT
  • Sound File Upload Requirements

    There are a few requirements when uploading sound files not recorded from the Sharpen Portal. What format sh...

    Aug 02, 2016 04:50PM EDT
  • e911

    What is e911? Enhanced 911 or e911 is a feature of the 911 emergency-calling system that automatically associa...

    Feb 28, 2017 11:52AM EST
  • Creating Call Flow Paths

    Call Flow Routing Paths Call flow paths are defined and designated by the routing options within each fea...

    May 31, 2016 09:12PM EDT

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