Support Center

End User: Getting Started

  • How To: Delete a Voicemail

    There are two ways that you can delete a message from voicemail, from or directly from your...

    Aug 01, 2016 08:34PM EDT
  • How do I send a call straight to voicemail?

    A call comes in and you need to send the caller straight to the requested party's voicemail do the following: ...

    Oct 28, 2014 11:14AM EDT
  • Voicemail to Email

    What is Voicemail to Email? Voicemail to Email is will send an MP3 copy of voicemails received on your extensi...

    Jul 19, 2016 11:46AM EDT
  • Logging in to Sharpen

    In order to log in to Sharpen, you will need to use either Google Chrome or Mozilla Firefox. Navigate to sh...

    May 31, 2016 08:35PM EDT
  • Buddy Panel / Voice Toolbar FAQ

    What is the Buddy Panel / Voice Toolbar? The Voice Toolbar is a way to keep track of your coworkers so you c...

    Mar 03, 2016 01:37PM EST
  • Incoming Call

    What is the "Incoming Calls" bar? The "Incoming Calls" bar notifies you of calls to your extension with an or...

    May 31, 2016 08:36PM EDT
  • My Status

    What is "My Status"? "My Status" allows you to set your availability to "Available" or "Unavailable". Other us...

    Aug 30, 2016 02:05PM EDT
  • Call History

    What is "Call History"? Call History allows you to see up to 25 of the most recent calls to come to your exte...

    Feb 18, 2016 01:00PM EST
  • Signal Strength

    You may notice the Signal Strength Indicator for the Sharpen portal in the top right corner of the page. This...

    May 31, 2016 08:38PM EDT
  • My Directory

    What is My Directory? My Directory is used as a visual speed dial so you can view, and dial your contacts whe...

    Feb 18, 2016 01:00PM EST

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