Support Center

FAQ

  • Finding Internet Service Providers

    I'm looking for a local Internet Service Provider but I'm not sure which one to choose? If you are setting up...

    May 31, 2016 08:46PM EDT
  • How VoIP Works

    Please see the following infographic for a breakdown on how VoIP works. You can also download the attached hig...

    Jan 21, 2016 04:04PM EST
  • Learning more about Sharpen and the Sharpen Portal

    What resources do I have to learn more about Sharpen and the Sharpen Portal? There are various resources y...

    May 31, 2016 10:24PM EDT
  • Disaster Recovery Plans

    Disaster Recovery (D.R.) can be implemented in many different scenarios. For Sharpen it comes down to alternat...

    May 31, 2016 10:27PM EDT
  • Sharpen Features & Benefits

    Sharpen Sharpen offers app.sharpencx.com, an easy-to-use and professionally designed web portal for clien...

    May 31, 2016 10:34PM EDT
  • Compatible Browsers

    What browsers can I use with the Sharpen Portal? Google Chrome is our #1 recommended browser, and is required ...

    Nov 04, 2016 01:53PM EDT
  • Security and Reliability

    Sharpen provides an industry leading “five-nines” Service Level Agreement, or a 99.999% up-time guarantee for ...

    May 31, 2016 10:50PM EDT
  • Remote Access

    Remote Access Working remotely with Sharpen is as easy as using a softphone application or taking your handse...

    May 31, 2016 10:52PM EDT
  • Phone Book Listings

    After porting my numbers to Sharpen, are my numbers going to appear in the Yellow Book? Sharpen can publish t...

    May 31, 2016 10:53PM EDT
  • How do I block my Outbound Caller ID?

    How can I block my Outbound Caller ID? In order to use outbound caller ID blocking you need to prepend *67 to ...

    May 31, 2016 10:53PM EDT

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