Sharpen People brings all of the activities for your agents into a single tool. This allows you to review activities quickly and easily.
How do I access Sharpen People?
- Log in to Sharpen
- Click on the Navigation Menu in the upper left-hand corner.
- Select People from the drop down menu
How do I use Sharpen People?
When opening Sharpen People you will be presented with a list of agents on your account. Click on an agent entry to display their details and a list of interactions.
Each interaction will have an icon in the lower right-hand corner that idicates the type of interaction.
If you wish to view additional details for an interaction, click the down arrow on the bottom of the interaction.