Support Center

Sharpen People

Last Updated: Nov 03, 2016 03:03AM EDT
What is Sharpen People?
Sharpen People brings all of the activities for your agents into a single tool. This allows you to review activities quickly and easily.

How do I access Sharpen People?
  1. Log in to Sharpen
  2. Click on the Navigation Menu in the upper left-hand corner.
  3. Select People from the drop down menu

How do I use Sharpen People?
When opening Sharpen People you will be presented with a list of agents on your account. Click on an agent entry to display their details and a list of interactions.

Each interaction will have an icon in the lower right-hand corner that idicates the type of interaction.

If you wish to view additional details for an interaction, click the down arrow on the bottom of the interaction.

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