Support Center

Sharpen People

Last Updated: Nov 03, 2016 03:03AM EDT
What is Sharpen People?
Sharpen People brings all of the activities for your agents into a single tool. This allows you to review activities quickly and easily.

How do I access Sharpen People?
  1. Log in to Sharpen
  2. Click on the Navigation Menu in the upper left-hand corner.
  3. Select People from the drop down menu
 

How do I use Sharpen People?
When opening Sharpen People you will be presented with a list of agents on your account. Click on an agent entry to display their details and a list of interactions.
 

Each interaction will have an icon in the lower right-hand corner that idicates the type of interaction.
 

If you wish to view additional details for an interaction, click the down arrow on the bottom of the interaction.
 
 

Contact Us

53287620774b22021cc5dca627c0df84@fathomvoice.desk-mail.com
https://cdn.desk.com/
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