Support Center

Q Agent Transfer

Last Updated: Nov 01, 2016 05:03AM EDT
To allow agents to show up in the Agent Transfer Window each agent needs to have the qTransfer skill assigned to them.  This is also a way to limit if an agent can be transfered to.  This only effects Q agent transfers.  



You can still transfer to any extension using the Ext. Contacts tab and typing in the extension number and hitting transfer.



 

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