Support Center

Configuration Tab: Call Records

Last Updated: May 31, 2016 09:27PM EDT
What are Call Records?

Call Records are used to view call history and basic call statistics.

How do I View Call Records?


  1. Login to the Sharpen Portal as an Admin
  2. Navigate to Configuration > Call Records
  3. Use the filters at the top of the page to filter records by start and end date, source phone number, and destination phone number.
  4. Use Command + F (MAC Users) or Control + F (Windows Users) as a search tool to easily find records displayed on the current page.



If you have any questions, you can click the '?' help modal to the right.

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