Support Center

How do I send a call straight to voicemail?

Last Updated: Oct 28, 2014 11:14AM EDT

A call comes in and you need to send the caller straight to the requested party's voicemail do the following:

1. Inform the caller that you will be sending them to their desired party's voicemail. 

2. Press BXfer (this puts the caller on hold and they start hearing the onhold music)

3. Dial *(Extension number) 

4. Hang up

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