Support Center

Call Recording

Last Updated: Apr 19, 2017 10:51AM EDT
How do I enable call recording?
Call recording can be enabled in two locations: Inbound Routes (inbound call recording) and Extensions (outbound call recording).

How do I enable inbound call recording?
  • Login to the Sharpen Portal and navigate to the following:
    1. Admin
    2. Configuration
    3. Inbound Routes
  • Select the Inbound Route you wish to enable call recording for
  • Scroll down to the 'Call Recording' option and select either:
    • On Demand
      • Call recording is OFF by default
      • Dial *9 to enable call recording for the current call.
    • Always
      • Call recording is ON by default
      • Dial *9 to disable call recording for the current call
 


How do I enable outbound call recording?
  • Login to the Sharpen Portal as an admin and navigate to the following:
    1. Admin
    2. Configuration
    3. Extensions
  • Select the Extension you wish to enable call recording for
  • Scroll down to the 'Call Recording' option and select either:
    • On Demand
      • Call recording is OFF by default
      • Dial *9 to enable call recording for the current call.
    • Always
      • Call recording is ON by default
      • Dial *9 to disable call recording for the current call
 

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53287620774b22021cc5dca627c0df84@fathomvoice.desk-mail.com
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