Support Center

Does a Sharpen associate need to come to our office when we have a support issue?

Last Updated: May 31, 2016 10:50PM EDT
Our support team works remotely via email cases, chat, and by phone. We have clients all over the world and therefore it is difficult for us to send an associate to every client needing support. We want to be fair and offer the same support to every one of our clients.

Because our support team works remotely, they are able to more quickly respond to your questions and resolve problems.


How can I troubleshoot a problem?
 
  • We several resources for use in troubleshooting an issue. Many of the issues we encounter are configuration issues where call routing is not correctly set. Configuration issues can be resolved by the client’s administrator
  • We do not change a client’s configuration unless requested or while troubleshooting an issue.
  • Self support resources:


For additional questions contact Sharpen Support:
support@sharpencx.com
855-249-3357 Opt. 2
 

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53287620774b22021cc5dca627c0df84@fathomvoice.desk-mail.com
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