Is Sharpen Traffic Encrypted?
This is a common question we get involving VoIP phone service. The answer is no, Sharpen does not encrypt voice traffic once it leaves your office or phone. The voice traffic is sent across the Internet via a direct UDP connection to our servers. Meaning, the traffic travels this direct connection and reaches our servers inside the data centers we host our servers through.
Can a hacker intercept my phone traffic?
In order for this traffic to be intercepted, a hacker would have to be performing a packet capture on your physical internet connection or on your ISP (Internet Service Provider) connection. The skill and time it would take for this to happen makes this act extremely unlikely. If a hacker was able to intercept a packet they would only be left with that; a packet of voice traffic and not a full conversation or direct connection to your line or telephone.
Is normal phone service safer than VoIP?
The PSTN (Public Switched Telephone Network), or analog phone service, is actually less secure then that of VoIP or Voice over Internet Protocol. Analog voice traffic is sent unencrypted over physical coper wires running from your office or home and into a 'hut' either in the basement of your building or near your location. This 'hut' contains all of the telephone wires from your surrounding areas. With simple hardware, which could be purchased from any Lowes or Radio Shack for less than $5.00, you could listen to any phone call in your area. The tools accomplish this same "spying" in the IP world are much more extensive and extremely complex to configure.
If securing your voice traffic is still of concern feel free to reach out to our support team who can give you more information about our secure call capabilities.
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