Support Center

Yealink Provisioning

Last Updated: Apr 19, 2017 10:48AM EDT
This article provides the steps to configure a Yealink phone to Automatically connect to Sharpen.

Before starting you should ensure that you have saved the phone's MAC Address on the proper extension and properly defined the Device Model and Device inside of app.sharpencx.com.
 

Yealink RPS


We use a system called Yealink RPS to automatically provision Yealink phones to the Sharpen network. The MAC Address of the phone is added to the RPS system, and Yealink phones with the correct firmware version will automatically be redirected to the Sharpen provisioning server to get their configuration files.

Note: If you did not purchase your Yealink phone from Sharpen, you will need to notify us and provide us with the MAC Address of the device so it can be added to our Yealink RPS system. Please send an email to support@sharpencx.com and we will gladly take care of this for you.
 

Legacy Provisioning

  1. Boot up the phone
  2. Retrieve the phone's IP Address (On the phone, click 'Menu' > 'status' > 'IP')
  3. Open a web browser on a computer connected to the same local network as the phone. In the address bar enter the phones IP address (EX: http://192.168.100.105)
  4. Log into the phone (username: admin password: admin)
  5. Click the 'Upgrade' tab ( Proceed to step 6 & 7 if you are reconfiguring your device from your previous provider. If not, continue below at "1")
  6. Click 'Factory Reset' on the phone('menu' > 'settings' > 'advanced' > Password: admin > 'factory reset' option 5 > confirm)
  7. Wait for the phone to reset, re-open the phone in the browser. (Refresh your current screen)

Upgrading Firmware
Once you get to this point you will need to update your devices firmware before configuring. See below.
 
  1. Log into the phone (username: admin password: admin)
  2. Click the Upgrade Tab and stay on the basic setup
  3. Download the appropriate firmware from the Yealink Support page: Yealink Support
  4. Once downloaded, choose file (as seen below) then upgrade.
  5. Firmware will update- Move on to the next steps that have been provided below.

Configuring your phone to Sharpen
  1. Click 'Upgrade'
  2. Click 'Advanced'
  3. Enter the following information:
    • URL: http://provision.fathomvoice.com/phones/yealink/configs
    • Check new config: Power On
  4. Click 'confirm'
  5. Reboot the phone.
After your phone has rebooted, it should now appear registered to the extension where the MAC address was assigned. If you have any questions, please contact us by emailing support@sharpencx.com.
 

Provisioning Troubleshooting

Phone will not power on
  • Make sure AC power is connected properly.
  • If using Power over Ethernet (PoE), check you switch to ensure proper power consumption

Phone will not connect to Sharpen service
  • Check to ensure you have international IP address's allowed through your router/firewall
  • Ensure the Mac ID is entered into the Sharpen Portal

If both steps above are correct factory reset the device by doing the following steps:
  • First ensure that you have had Sharpen provision your devices when purchased
  • Press the "OK" button on the device and hold for 10 seconds until the prompt to factory reset appears.

If using the Yealink W52P Cordless Dect handset do the following
  1. Press the "OK"button on the handset
  2. Go to "Settings"
  3. Scroll down to "System Settings"
  4. Select "Base Reset"
  5. Enter Pin "0000"
  6. Press "Done"

  7. Phone Says Initializing and never comes up
    • Check to make sure your router is set to hand out IP addresses via DHCP (we do not support static networks for our phones by default)
    • Check your internet connection to ensure the phones are connected to the Sharpen service

Contact Us

53287620774b22021cc5dca627c0df84@fathomvoice.desk-mail.com
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