Support Center

What Does Sharpen Support Do?

Last Updated: Apr 19, 2017 10:53AM EDT

What Sharpen Support Is:

  • We are a team of technicians fully built and structured for supporting services from Sharpen.
  • We offer support for our clients as it pertains to their service agreement.
  • We are a dedicated team who works with clients to solve their service issues as quickly and thoroughly as possible.
  • We're proud to say that we resolve over 54% of our tickets within one hour and are constantly working to provide clients with the information and tools they need to make the most of their Sharpen purchase.
  • If we cannot assist you with a particular issue, we will help you get to someone who can.

What is Sharpen Support is NOT:

We are not an IT company. We do not provide local area network (LAN) support, we only support our devices and services. These are issues that must be resolved with the network carrier themselves. We do not want to risk making a change to your LAN network, as we are not professionals in that field, and our SLA's do not cover LAN. However, we do work with clients to get them in the right hands. We will help them find the people that can be of the most (and appropriate) help and/or work with the client's IT company to ensure that issues are being taken care of. 

Our support team is available 24 hours a day, 7 days a week, & 365 days a year. 

855.249.3357 Opt. 2

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