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What is Sharpen Analytics?

Last Updated: May 31, 2016 10:10PM EDT
  • What is Sharpen Analytics?

    Sharpen Analytics is a platform for analyzing call records and tracking call statistics to help improve calls to and from your business. Sharpen Analytics can be used to build reports for analyzing statistics such as calls per extension, total call volume for a given month, average call length per agent, number of inbound and outbound calls, and so on.


    What advantages does Sharpen Analytics offer?

  • You get detailed, real-time, call center-based reporting. See in-depth stats on inbound routes, average call lengths, calls by location and more.

  • Track call path activity, see who is calling which numbers when and monitor the length of time customers spend on hold - all to ensure that customer needs are met.

  • View the productivity of your sales team, compare data between salespeople and more to make sure your company is doing all it can to close deals and increase revenue.

  • Compare salesperson call statistics against CRM data to measure dials versus closed deals.

For more information:


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